REALM Rewards Terms & Conditions

ABOUT REALM REWARDS
REALM Rewards is a loyalty program that allows customers to earn points through various interactions with REALM Fine + Fashion Jewelry® (hereafter referred to as REALM) such as creating an account, making purchases and referring friends. These points can then be redeemed for rewards such as discount vouchers. The program is free to join.

JOINING REALM REWARDS
• It is free to join REALM Rewards.
• To join REALM Rewards, log into your existing ExploreREALM.com account. If you do not already have an account, register for an account on ExploreREALM.com. A current, valid email address is required. 
• You may only have one REALM Rewards account. 
• You must be a resident of, and have a shipping address in, the United States of America. 
• You must be at least 18 years of age.
• REALM Rewards is for personal use only. Commercial customers cannot participate. Your account and benefits are not for resale. Only the account holder can use the Rewards. Accounts cannot be shared.
• If REALM finds that you have breached eligibility conditions or are deemed ineligible due to your residency, your account or participation in REALM Rewards could be suspended or terminated without prior notice.

EARNING POINTS
• See the REALM Rewards Page for details on how to earn points. 
• REALM reserves the right to change Rewards earning offers at any time.
• Birthday Points:  Your birthday needs to be at least 1 day after the date you fill out your birthday information. You can only receive a Happy Birthday reward once per year. Even if you change your birthday date after initially setting it, you won’t receive the reward again until the following year. 

REDEEMING POINTS
• See the REALM Rewards Page for details on how to redeem points. 
• REALM may adjust Rewards, Points earning and redemption procedures, and the conversion rate between Points and Rewards, at any time. Some Rewards may have restrictions like expiration dates and limited redemption periods.
• Rewards and discounts cannot be used to purchase Gift Cards.
• Rewards hold no cash value, can't be transferred, and can only be redeemed through REALM. Benefits and Rewards won't be given as cash or store credit.
• REALM may offer the same Rewards or benefits to both program members and non-members.
• You may choose to redeem your Points for Rewards, subject to Program Terms. Your Reward will be issued as a code that you apply at checkout. Once you opt to redeem your Points for a Reward, the decision is final. If you do not redeem the reward within the stated expiration date, the points will be lost.
• Points expire 12 months from your most recent earning activity.
• Perform any of the “Earn Points” activities to extend your expiry date by 12 months.
• The benefits from REALM Rewards have no cash value or transferability. You do not own the benefits or have any property rights to them. Benefits cannot be exchanged, returned for Points, other products, or a refund.

REFERRAL REWARDS
• Referral Rewards allow existing REALM customers to earn promotional Rewards toward future REALM purchases by referring friends or family members to REALM. By taking part in the Referral Program, you (the “Referrer”) agree to abide by these Referral Program Terms & Conditions and REALM’s Terms of Use and Privacy Policy (both available on our website).
• When a Referrer refers a Qualified Referral (as hereinafter defined) to REALM, the Qualified Referral receives a reward after signing up using the referral link. After the Qualified Referral makes their first purchase, and the order is fulfilled, the Referrer receives their referral reward.
• Referrers will receive $50 in Rewards for each Qualified Referral who spends at least $250 in their first purchase. A “Qualified Referral” is defined as a first purchase made at ExploreREALM.com by a person (a "Referred Customer") who arrives at the REALM website by clicking your REALM Referral Program link. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). 
• We reserve the right to automatically disqualify suspicious referrals. If someone you referred made a first purchase using your REALM referral link and you didn’t receive a Referral Reward, the referral might have been flagged as suspicious. If you have a question about the status of a Referral Credit, you may contact us at empress@explorerealm.com. 
• You are limited to one Qualified Referral for each Referred Customer. Repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.
• To earn $50 in Rewards as a Referrer, the Referred Customer must complete a purchase on ExploreREALM.com and must not have purchased from REALM before. The Referred Customer’s purchase must be greater than $250 in product value
• As a Referrer, you are accountable for any tax liability from Referral Credits.
• Only individuals are eligible. The Referral Program is not for businesses to generate affiliate leads, as determined by REALM.

REALM REWARDS COMMUNICATIONS
• Access your account on ExploreREALM.com to see your Point totals and available Rewards.
• Rewards program notifications are automated emails triggered by actions within your rewards account, such as reminders about expiring points or notifications about earning new points. If you want to unsubscribe from these notifications, there is an 'Unsubscribe' button included in each email, allowing you to opt out at any time.
• Special offers and/or Program info may also be sent via marketing emails, which require separate sign-up and opt-in.  You may subscribe to these marketing emails here.
• Additionally, REALM may send transactional emails related to your account, purchases and shipping information. You will receive these emails even if you opt out of Rewards or Marketing communications.

RIGHT TO CANCEL OR CHANGE 
REALM may choose to cancel the REALM Rewards loyalty program or modify these Terms & Conditions at any time. Your existing Points, Rewards, and referral link will be governed by such updated Terms & Conditions.

MANDATORY ARBITRATION OF ALL DISPUTES; NO CLASS ACTIONS; GOVERNING LAW
Disputes related to REALM Rewards participation and Program terms will be resolved through arbitration under REALM’S Terms of Service.

INTELLECTUAL PROPERTY 
REALM Rewards and all associated design, text, graphics, logos, images, titles, phrases, and product names are owned by REALM and may not be used in any manner, form or context without the express written permission of REALM, whether registered in the US or internationally or not.